What is an example of disruption?
A surgeon is in the middle of a procedure and asks for a specific instrument. The scrub tech hands over the wrong tool, and instead of calmly clarifying, the surgeon snaps at them in frustration. This creates tension in the room—now the scrub tech feels flustered, the circulating nurse hesitates to speak up, and the overall focus of the team starts to waver.
This kind of conflict isn’t just about the immediate mistake—it’s about how stress and communication breakdowns can ripple through the team, impacting both morale and patient safety. At iRISE, we address these dynamics to work with leaders to create a culture where team members feel safe to ask questions, clarify instructions, and recover quickly from errors without fear of blame.